🐾 Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Email address, username, and password (encrypted)
• Pet Profiles: Pet names, species, breeds, ages, medical information, and care notes
• Photos & Media: Pet photos and videos you upload to the Gallery
• Pet Care Logs: Daily activities, feeding schedules, vet visits, and medication records
• Location Data: When you use Maps to find pet-friendly locations (optional)
• AI Chat History: Conversations with Biscuit AI assistant (Premium feature)

1.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type
• Usage Data: Features used, time spent in app, game scores
• Technical Data: IP address, crash reports, error logs

1.3 Information We Do NOT Collect

• We do NOT sell your personal information to third parties
• We do NOT track your location without your explicit permission
• We do NOT access your contacts, camera, or microphone without permission

2. How We Use Your Information

2.1 Core App Functions

• Store and display your pet profiles and care logs
• Provide AI-powered pet care advice through Biscuit AI
• Send care reminders and notifications
• Display pet-friendly locations on Maps
• Save your photos in the Gallery

2.2 App Improvement

• Analyze app usage to improve features
• Fix bugs and technical issues
• Develop new features based on user needs

2.3 Communication

• Send important app updates and security alerts
• Respond to support requests
• Send care reminder notifications (if enabled)

3. Data Storage & Security

3.1 Where Your Data is Stored

• Local Storage: Pet data is stored locally on your device
• Cloud Backup: Optional cloud backup for Premium users
• Servers: Located in secure data centers with encryption

3.2 Security Measures

• End-to-end encryption for sensitive data
• Password hashing using industry-standard algorithms
• Regular security audits and updates
• Secure HTTPS connections for all data transmission

3.3 Data Retention

• Account data: Retained until you delete your account
• Pet logs: Retained for as long as you keep them
• Photos: Retained in your Gallery until you delete them
• Chat history: Retained for 90 days, then automatically deleted

4. Data Sharing & Third Parties

4.1 We Share Data With:

• AI Services: OpenAI for Biscuit AI chat (Premium feature only)
• Payment Processors: Stripe for subscription payments (Premium)
• Map Services: Google Maps for pet-friendly location features
• Analytics: Anonymous usage data to improve the app

4.2 We NEVER Share:

• Your personal information with advertisers
• Pet photos or personal data with third parties for marketing
• Your email or contact information without your consent

5. Your Privacy Rights

5.1 You Have the Right To:

• Access: Request a copy of all data we have about you
• Delete: Delete your account and all associated data at any time
• Correct: Update or correct your information
• Export: Download your pet data in a portable format
• Opt-Out: Disable analytics and non-essential data collection

5.2 How to Exercise Your Rights:

• Go to Settings → Privacy & Security
• Contact us at support@crittercrewai.com
• Delete account: Settings → Account → Delete Account

6. Children's Privacy

Critter Crew AI is a family-friendly app suitable for ages 4+. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal information, please contact us immediately.

7. Cookies & Tracking

We use minimal cookies for:

• Essential Cookies: Keep you logged in and remember your settings
• Analytics: Understand how the app is used (can be disabled)

You can disable non-essential cookies in Settings → Privacy & Security.

8. International Users

Critter Crew AI is available worldwide. If you're using the app outside the United States, your data may be transferred to and processed in the U.S. We comply with GDPR (EU), CCPA (California), and other international privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• In-app notification
• Email notification (if you've provided an email)
• Update date at the top of this policy

Continued use of the app after changes constitutes acceptance of the updated policy.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

Note: We do NOT sell your personal information.

11. European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing